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Manager's Guide to Your First One-on-One

First time meeting someone you’re managing? Here’s how to set things up for success.

Why interviewing people in their environment is crucial. Includes a guide for conducting them.

An exercise to understand the person’s journey through a service.

A quick checklist to make sure designers have what they need to get going at the start of a project.

Why we observe users in their environment, the benefits, and a script for getting started.

A script that you can send to people you want to interview for your research.

A guide for planning your research that will convince your stakeholders that the time investment is worth it.