Guides

A collection of guides for leaders, workshop facilitators, and other curious people.

Crazy 8s

An exercise in idea generation.

  • Facilitation
  • Presenting

Ethnographic Interviews

Why interviewing people in their environment is crucial. Includes a guide for conducting them.

  • Template
  • User Research

Journey Map

An exercise to understand the person’s journey through a service.

  • Facilitation
  • Template

Quick Start Guide

A quick checklist to make sure designers have what they need to get going at the start of a project.

  • Template

User Interviews & Tests

Why we observe users in their environment, the benefits, and a script for getting started.

  • Template
  • User Research

User Recruiting Script

A script that you can send to people you want to interview for your research.

  • Template
  • User Research

User Research Plan

A guide for planning your research that will convince your stakeholders that the time investment is worth it.

  • Template
  • User Research
  • Updated & © September 18, 2023