Crazy 8s
An exercise in idea generation.
#Guides
Design Presentations
On presenting design work and soliciting feedback.
Ethnographic Interviews
Why interviewing people in their environment is crucial. Includes a guide for conducting them.
Journey Map
An exercise to understand the person’s journey through a service.
Quick Start Guide
A quick checklist to make sure designers have what they need to get going at the start of a project.
User Interviews & Tests
Why we observe users in their environment, the benefits, and a script for getting started.
User Recruiting Script
A script that you can send to people you want to interview for your research.
User Research Plan
A guide for planning your research that will convince your stakeholders that the time investment is worth it.