Tools for Designers & Leaders

A collection of articles and guides for designers, product managers, leaders and workshop facilitators.

Crazy 8s

An exercise in idea generation.

On presenting design work and soliciting feedback.

Why interviewing people in their environment is crucial. Includes a guide for conducting them.

An exercise to understand the person’s journey through a service.

A quick checklist to make sure designers have what they need to get going at the start of a project.

Why we observe users in their environment, the benefits, and a script for getting started.

A script that you can send to people you want to interview for your research.

A guide for planning your research that will convince your stakeholders that the time investment is worth it.

I wrote about how to give good feedback to other designers and why it’s worth the effort.

When I ran design at a consultancy, here’s what I looked for in a designer’s portfolio.